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Why?
- Iimmediate payback- better service, more sales
- Bridging your team's service skills to sales and loyalty opportunities
- Transform a cost center into a revenue-generating center
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How? Prosum will:
- Tailor Serve-to-SellTM workshops to your business and market reality
- Demystify selling by building on your staff's existing skills
- Respect participant's individuality and expertise
- Offer a simple and effective "7-Steps" technique that works
- Facilitate an interactive 4-hour session with our seasoned sales and service experts
- Provide a customized job aid - making it easy to coach
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What do we mean by payback? Here are some of the reported results
following our Serve-to-SellTM workshops:
- 10% increase in sales in a retention program - sustained month over month
- 61% increase in feature upsell results after rewriting scripts and
coaching agents using Serve-to-SellTM
- Immediate increase in hotel confirmed booking following our workshop
customized to turn inquiries into booking
- Improved customer experience on service calls
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